In scheduling a lesson at Higher Voice Studio, you are agreeing to the attendance, payment & cancellation policies below:
Lessons may be paid for at the time of the appointment with personal check (made payable to Higher Voice Studio), cash or credit card. Although a credit card is required to reserve your appointment, we will not charge your card if you pay by cash or check at your lesson.
If you cancel with less than 24 hours notice or if you fail to show up for the lesson, your card will be charged for the full value of the lesson.
Attendance, Cancellation & Tardiness
Private voice students see their teachers every week so that we can help them maintain their vocal health and give our students the best quality education. Our students at Higher Voice Studio sing a lot, whether in school, state and regional choruses, musicals, church, competitions, rock bands, practicing around the house and performing near and far. Vocal damage is common, especially in young singers, and we need to hear our students weekly to not only help them avoid hurting themselves, but to teach them the vocal techniques that will help them flourish!
Because of the high demand and limited availability at Higher Voice Studio, we take cancellations and reschedules very seriously. Your time is incredibly valuable to us, as is the time of your fellow colleagues, so we do all that we can to keep lessons running smoothly and on time, as scheduled.
Each student is allowed 3 vacation days per calendar year that they can cancel without rescheduling. After 3, they will be charged for all missed lessons.
We do all of our lesson scheduling online through the Higher Voice Studio website which gives students and families full access to their teacher’s schedule. This makes rescheduling lessons easy! As all of our teachers keep extra spots open each day, lessons should be cancelled a minimum of 48-hours in advance and are to be rescheduled for the earliest convenient time. Students may opt to waive rescheduling, but payment is still expected in these instances.
If you cancel with less than 24 hours notice or if you fail to show up for the lesson, your card will be charged for the full value of the lesson. There are no exceptions to this policy.
Our lessons are booked back-to-back, so we are unable to extend a lesson beyond the appointed time to accommodate a late arrival. Down the road, if you need to change your lesson time, let your teacher know and they will be happy to find you another, weekly lesson time. Quite a few of our students are on tour and/or are not able to make a regular weekly time. If that’s the case, then we can fit you in on a more flexible schedule, but lesson times will be subject to availability and the 24 hour cancellation rule still applies.
Once your lessons are booked online you will receive a confirmation email and/or text. You can also use this to cancel your appointment and schedule a new one.
Occasionally, Higher Voice Studio may take recordings, photographs, videos, or films of its programs and of the students participating in its programs. These materials may be used for educational, training, and promotional purposes. By agreeing to allow you or your child’s photograph to be taken, you agree to these terms. No names of children or parents will be used without additional consent.