Lesson Policies

In scheduling a lesson at Higher Voice Studio, you are agreeing to the attendance, payment & cancellation policies below:

 

Payment

Lessons may be paid for at the time of the appointment with personal check (made payable to Higher Voice Studio), cash or credit card.  Although a credit card is required to reserve your appointment, we will not charge your card if you pay by cash or by check at the time of your lesson.

If you cancel with less than 24 hours notice or if you fail to show up for the lesson, your card will be charged for the full value of the lesson.

Attendance, Cancellation & Tardiness

Private voice students see their teachers every week so that we can help them to maintain their vocal health and so to give our students the best quality of education.  Our students at Higher Voice Studio sing a lot, whether in school, state and regional choruses, musicals, churches, competitions, rock bands, practicing around the house. Let’s just say: they perform both near and far!  Vocal damage is common, especially in young singers, and we need to hear our students weekly, not only in order to help them avoid hurting themselves, but also in order to teach them the vocal techniques that will let them flourish.

Because of the high demand and limited availability at Higher Voice Studio, we take cancellations and reschedules very seriously.  Your time is incredibly valuable to us, as is the time of your fellow students. Therefore, we do all that we can to keep lessons running smoothly, properly and on time.

Each student is allowed 3 vacation days per calendar year on which they can cancel without rescheduling.  After 3 days, they will be charged for all missed lessons.

We do all of our lesson scheduling online through the Higher Voice Studio website, which gives students and families full access to our teachers’ schedules.  This makes rescheduling lessons easy!  All of our teachers keep extra spots open each day. Therefore, lessons should be cancelled a minimum of 48-hours in advance and should be rescheduled for the earliest convenient time available. Students may opt to waive rescheduling, but payment is still expected in these instances.

If you cancel with less than 24 hours notice or if you fail to show up for the lesson, your card will be charged in full for the value of the lesson.  There are no exceptions to this policy.

Our lessons are booked back-to-back, so we are unable to extend a lesson beyond time if someone arrives late.  Down the road, if you need to change your lesson time, let your teacher know. They will be happy to find you another weekly lesson time.  Quite a few of our students are on tour and/or are not able to make a regular weekly time.  If that’s the case, then we can fit you in on a more flexible basis. Lesson times will be subject to availability, and the 24-hour cancellation rule will preside.

Once your lessons are booked online, you will receive a confirmation email and/or a text, depending on your preference.  You can also use this notification to cancel your appointment and to schedule a new one.

Photo/Video/Recording Release

Occasionally, Higher Voice Studio may record, photograph or film portions of our programs. These materials may be used for educational, training or promotional purposes.  By agreeing to the clause, you are agreeing to allow you and/or your child’s image or voice to be captured.  No names will be used without an additional consent agreement.